Your business data matters.
This policy explains how FX SAM Chatbot handles account, chat, website, billing and support information.
This page is a general SaaS privacy notice and can be customized for your legal requirements.
Information we collect
We may collect business account details, owner contact details, website information, chat messages, uploaded attachments, support ratings, billing/payment references and usage statistics needed to provide the platform.
How we use information
- To provide AI chatbot and live support features.
- To manage tenant accounts, users, websites and subscriptions.
- To process manual or Stripe-based plan upgrades.
- To improve reliability, security and customer support quality.
Chat and attachment data
Customer conversations and attachments are stored for the tenant business so agents can respond, review history, export chats and generate reports.
Payments
For online payments, Stripe may process payment details. FX SAM Chatbot stores payment status, plan information and transaction references, not full card details.
Contact
For privacy questions, contact the FX SAM Chatbot administrator or support team.